FAQ shipping - DHL

General questions

Where can I find a vendor?
Here is a list of DHL vendors.

How do I track my parcel and where can I find the tracking number?
You can track your parcel in My Tradera. The tracking is saved so you don't need to save your tracking number.

How long is the delivery time?
Your package is usually delivered in 2-3 work days. Depending on when you sent the parcel and where in the country the seller and buyer are located it can take up to 1-2 days extra. Deliveries on all regular work days. Different vendors sends the packages at different times, ask your vendor to know what time of day the parcels are sent.

What do I do if the parcel is damage or lost in transit?
Claims for a lost parcel can be started if the delivery time is more than 30 days. Claims for broken parcels must be started within 7 days from picking up the delivery. Click here to start a claim. Parcels from Tradera that are sent with DHL are always insured. If lost or broken you can be reimbursed up to the selling price of the item, with a maximum of 5000 SEK (the insurance only applies to deliveries within Sweden).

For the sender

How do I pack my parcel to avoid damages?
The sender is responsible for properly packaging the parcel so it wont be broken in transit. The parcels are partially handled by machines and collected in cages during transit. The sender needs to make sure that the item is packed in such a way that the content or other parcels are damaged by the package. 
Use as enough packing material so that the item is immovable in the package. A recommendation is that the package should be able to handle a fall from a table.

Notes or text with fragile/glassware or similar wont give any extra protection since the parcels are handled by machines. 

How do I get the shipping label?
When shipping with DHL you don't need access to a printer. You will receive a booking number that you hand over to the vendor so that they can print the shipping note for you.

What happens if the parcel weighs more than I paid for?
If the parcel is heavier than what you ordered you will be charged for the difference in shipping cost. You will get an e-mail notification and the charge will be added to your next invoice. You can check all your upcoming charges here. 

Can I hand in the parcel at another vendor than the one I specified?
You can leave the parcel at any Vendor.

Do I get a receipt for the parcel?
You will receive a receipt by e-mail when handing in your parcel once it's been scanned. 

I want to change the recipients address, how do I do that?
If you haven't handed in the parcel you can contact our customer service and we will help with cancelling the shipment. The recipient can change the address here.

Can I use a Box address as the senders address?
No, only regular addresses are accepted. We need to be able to return the parcel in case the recipient doesn't get the parcel. Returns can only be made to a regular address.

For the recipient

How do I know when the parcel is delivered?
You will be notified by an SMS message to the number that you have registered at Tradera when the parcel is delivered to the vendor. This also contains the shipping number which you use to collect the parcel. You can change your address and track the parcel here.

I want the parcel to be sent to another address
You can change your address as well as other delivery options here.

How long is the parcel kept at the vendor before being returned to sender?
The parcel will remain at the vendor for 14 days before being returned. You can prolong this period here.

Which ID´s are valid for collecting my parcel?
To collect your parcel you need a valid ID and the tracking ID. You get the tracking ID in the delivery notification via SMS or E-mail. If another person is going to collect your parcel you need to bring ID for both persons. The following ID´s are valid.

• SIS-marked ID-card or service card
• ID-card granted by the tax ministry
• National ID-card granted by the Swedish police 
• Swedish drivers license
• EU passport
• National ID card for any country in the Schengen zone
• Foreign passport
• Nordic drivers license