FAQ - Postnord

Where can i find a vendor?

Here is a list of Postnords vendors

How do i track my parcel and where can i find the tracking number?

You can track your parcel in My Tradera. You find it under bought/sold items in the menu More - Order information  

The tracking is available from My Tradera so you don't need to save the tracking number. Both the seller and the buyer can track the parcel. 

How long is the delivery time?

Your parcel is usually delivered within 2-3 workdays. Depending on which time you hand in your parcel and where its being sent can add an extra 1-2 days of delivery time. Deliveries to and from the vendors occur during weekdays. Departure times for parcels can differ depending on your vendor.

What do i do if the item is broken or lost?

Click here to start a refund claim.

Price list

You can find Postnords price list here.


 

For the sender

How do I pack my parcel to avoid damages?

The sender is responsible for properly packaging the parcel so it wont be broken in transit. The parcels are partially handled by machines and collected in cages during transit. The sender needs to make sure that the item is packed in such a way that the content or other parcels are damaged by the package. 
Use as enough packing material so that the item is immovable in the package. A recommendation is that the package should be able to handle a fall from a table.

Notes or text with fragile/glassware or similar wont give any extra protection since the parcels are handled by machines. 

How do I get the shipping label?

Once the shipping is booked you can download your label as a PDF file. You also get it as a PDF file via e-mail. Print the label and attach it to the parcel. From most vendors you can get a plastic folder for the label. 

For more information about the label and what to keep in mind click here. A PDF reader can be downloaded free of charge from this site http://get.adobe.com/reader

How can I get the shipping label without a printer?

All of Postnords vendors can print the shipping label, you only need to bring the barcode you received when you booked the freight.

What happens if the parcel weighs more than I paid for?

If the parcel weighs more than you booked you will be charged the difference when handing in the parcel to the vendor.

Can I hand in the parcel at another vendor than the one I specified?

You can leave the parcel at any Vendor.

I want to change the recipients address, how do I do that?

The recipient needs to change the address before you book the shipping

Can I use a Box address as sender?

No, only regular addresses are possible. We need to be able to return the parcel in case the recipient doesn't get the parcel. Returns can only be made to regular addresses.

For the recipient

How do I know when the parcel is delivered?

You get an SMS to the phone number you have registered at Tradera containing the tracking number.

I want the parcel to be sent to another address

Contact the seller before the parcel is sent, or update you address before the seller books the shipping.

How long is the parcel kept at the vendor before being returned to sender?

The parcel is kept for 14 days before being returned

Which ID´s are valid for collecting my parcel?

To collect your parcel you need a valid ID and the tracking ID. You get the tracking ID in the delivery notification via SMS or E-mail. If another person is going to collect your parcel you need to bring ID for both persons. The following ID´s are valid.

  • SIS-marked ID-card or service card
  • ID-card granted by the tax ministry
  • National ID-card granted by the Swedish police 
  • Swedish drivers license
  • EU passport
  • National ID card for any country in the Schengen zone
  • Foreign passport
  • Nordic drivers license

I'm not able to collect the parcel within the allotted time period, can you keep it longer?

The parcel can remain for a maximum of 14 days, if you will be unable to collect the parcel during this time, contact the seller in advance and ask them to send it at a later date.

Got additional questions?

Contact Postnord here.