Right of withdrawal
This information is aimed at business seller and addresses the conditions that apply when a buyer wants to exercise his right of withdrawal. This does not apply to purchases between private individuals.
14 days right of withdrawal
As a company on Tradera, you are obliged to offer and inform your buyers a 14-day right of withdrawal regardless of order value, according to law (2005: 59) on distance contracts and contracts outside business premises. The right of withdrawal begins to apply when you and the buyer are included in the purchase agreement. The buyer has a 14-day withdrawal period from the day after he has received the item. The buyer has the right to cancel the purchase, return the item and get the money back without delay. As a business seller, you need to inform the buyer before the purchase about who is responsible for the cost of a possible return shipping. If this is not clarified before the purchase is made, you, as the seller, are responsible for the cost of a return.
Information about the right of withdrawal before purchase
Prior to the purchase, you, as the seller, are obliged to inform the buyer about the right of withdrawal and how the buyer should proceed to cancel the purchase. This applies for purchases included under the law of right of withdrawal.
Information about the right of withdrawal after purchase
After the purchase has been completed, you are obliged to inform the buyer about the right of withdrawal once again. A tip is to include the information in the email that Tradera sends out to the buyer after the listing is completed. You can easily do this via My Tradera - Sales Tools - Customize Winner Email. If you have not informed the buyer of the right of withdrawal both before and after the purchase, the withdrawal period is extended and you, as the seller, are responsible for the shipping cost of returning the item.
When the right of withdrawal does not apply
There are certain occasions where the right of withdrawal does not apply. This may, for example, apply to the sale of items such as precious metals, food, newspaper subscriptions and certain items where the buyer has broken the seal. Read more about this on the Swedish Consumer Agency's website.