Documents

These e-mail addresses are only for providing documents when you've been asked to do so by us. Customer service cases sent to this e-mail address will not be replied to.

kundservice@tradera.com

Use this address when you've been asked to provide the following:

  • Picture of an error message or other attachements regarding a technical issue
  • Proof of payment

Use either the listing number or your alias and what the issue is regarding in the subject field.

verifikation@tradera.com

Use this address when you've been asked to provide the following:

  • Proof of identity/Proof of registration
  • Receipts
  • Additional pictures to verify the authenticity of an item

Use either the listing number or your alias and what the issue is regarding in the subject field.

If you haven't been asked to provide a document:

If you haven't been asked by us to provide the document we wont reply to the e-mail.

If you need to get in touch with our customer service, contact us by phone or by chat, you can find our contact details at the contact us page.